Crown Resorts has been fined AU$2m (US$1.3m) by the Victorian Gambling and Casino Control Commission (VGCCC) for allowing 242 self-excluded gamblers to enter its Melbourne casino and place bets. This violation occurred between October 2023 and May 2024. In Victoria, it is illegal for a casino to permit self-excluded individuals to gamble on their premises. VGCCC Chairperson Fran Thorn emphasized the importance of gambling operators like Crown Resorts protecting vulnerable individuals and upholding harm prevention policies.
The VGCCC recognized that Crown’s actions were not intentional but were the result of systemic failures. As a result, Crown is required to work with an independent expert to review its policies regarding self-excluded gamblers and implement recommendations to prevent similar incidents in the future. This is not the first time Crown Resorts has faced financial penalties, as the company has paid over AU$250m (US$168m) in fines to the VGCCC for previous failings, such as anti-money laundering and responsible gambling violations.
This latest incident adds to Crown Resorts’ history of regulatory issues and raises concerns about the company’s commitment to protecting vulnerable individuals from the harms of gambling. The fine imposed by the VGCCC serves as a reminder that operators like Crown must prioritize the well-being of their customers and comply with regulations to maintain their licenses and reputation.
Moving forward, Crown Resorts will need to address the systemic failures that led to this breach and implement robust measures to prevent similar incidents in the future. The company’s cooperation with the independent expert and willingness to make necessary changes will be crucial in rebuilding trust with regulators and the public.
Despite the financial impact of the fine, Crown Resorts must prioritize the safety and well-being of all customers, including those who have self-excluded from gambling. The company’s failure to uphold these standards not only violates regulations but also jeopardizes the trust and confidence of the community.
In conclusion, the AU$2m fine imposed on Crown Resorts by the VGCCC underscores the importance of responsible gambling practices and regulatory compliance in the gaming industry. It is imperative that operators like Crown take proactive measures to prevent harm and prioritize the protection of vulnerable individuals. By addressing systemic failures and implementing necessary changes, Crown Resorts can work towards rebuilding trust and ensuring a safe and responsible gambling environment for all customers.